Outsourcing
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Richard Rowell
Payroll software is very good at processing payroll. Running a payroll bureau is a much bigger job. When we began Luna, we started with a blank sheet of paper, nearly two decades of practical payroll-business experience and a modern technology...
- Richard Rowell
If only ethical business could be a competitive advantage. It can. It just takes longer to show up on a spreadsheet than most people have patience for. Payroll carries an odd kind of weight. Run it perfectly 12 times a...
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Liam Ridgill
Picture this. Your most experienced payroll processor hands in their notice. They’ve been with you for seven years. They know which client panics if the Bacs file is ten minutes late. They know the quirky pay structure that took three...
- Liam Ridgill
Payroll software runs pay. But what runs the business in a managed payroll bureau? For years, payroll providers have relied on payroll engines to do most of the heavy lifting. They calculate pay accurately and handle the filings on time....
- Richard Rowell
Every spacecraft has an engine. But power alone doesn’t make a successful mission. Engines provide thrust. They propel you forward. Yet what happens on the bridge — how you navigate, communicate, and monitor the journey — determines whether you arrive...
- Liam Ridgill
This Halloween, we’re shining a light on the truly terrifying practices lurking in payroll bureaus across the UK. Every payroll professional has their war stories. The midnight panics. The workarounds that “just work” until they catastrophically don’t. The makeshift solutions...
- Richard Rowell
The bureau is changing, quietly but completely For years, payroll service providers have been described as ‘outsourcers’. A client sends data, a bureau runs the calculations, and the results go back. The model worked, but it was built for a...
- Richard Rowell
Knowledge is power, but only if you can find it When we talk to payroll providers, a theme keeps repeating. Problems rarely happen because rules were forgotten. They happen because those rules were never captured. Or they were known by...